Frequently Asked Questions

Just Booked is an online marketplace for event planning in Kerala. It connects hosts with independent vendors, such as venues, houseboats, caterers, photographers, decorators, florists, makeup artists and boutiques, so you can discover, compare and message them in one place.

The vendors are independent businesses. They provide the services, and Just Booked provides the platform. Learn more about Just Booked.

Hosts search or browse by category and place, compare listings, and message a vendor or send a booking request. The vendor replies, agrees the details with you and confirms the booking. You then pay the vendor directly for the service.

Vendors create a listing, get verified and receive enquiries and bookings through their dashboard. See how to book a vendor or how to list your business.

Yes. Browsing, comparing, shortlisting, messaging and booking vendors is free for hosts. You pay only the vendor, directly, for the services you book.

Just Booked does not add a booking fee, a cancellation fee or a commission to what you pay.

Just Booked lists vendors across Kerala, including Kochi, Kumarakom, Alappuzha, Munnar, Thiruvananthapuram, Kozhikode, Kottayam and Wayanad, and more vendors join every month.

Search by place on the search page to see vendors near your venue or destination. Availability varies by area and category.

Vendors cover most of what an event needs: venues, hotels and resorts, houseboats, caterers, photographers, florists and decorators, makeup artists, beauty parlours, boutiques, jewellery, DJs and entertainment, light and sound, gifts, event management and travel.

Browse houseboats, venues, catering, photography, florists and decorators, beauty and makeup or boutiques.

Use the search bar or choose a category, enter a place such as Alappuzha or Kochi, and open the results. You can filter by category, price range, number of bedrooms (for houseboats), guest capacity and a minimum rating.

Rating filters start at 3.5, 4.0 or 4.5 stars and above. You can sort results by relevance, recommended, most popular, price low to high or price high to low. Each listing shows photos, location, rating, key features and a starting price.

Start from the search page or any category page.

Open a listing, choose a package, and click “Reserve Now” to send a booking request, or use the contact option on the listing, such as “Contact Host”, to ask questions first. The vendor confirms the booking from its dashboard.

You are not charged when you send a request. You pay the vendor directly once you agree the details.

No. “Reserve Now” sends your request to the vendor. A request is a confirmed booking only when the vendor accepts it and any advance is paid as the vendor requires.

Follow its status in My Bookings.

Yes, you can ask. Message the vendor from your event dashboard to request a change. Availability is not guaranteed, so ask as early as possible.

Agree any change in writing, including whether it affects the price.

Use the Invitation Card tab in your event dashboard to upload or design a card and send it by phone number or email, or to contacts you have linked. Guests are added to your Guest List automatically when they RSVP.

The Guest List shows who is Confirmed, Pending, Declined or Not Invited, including plus-ones, and lets you send invites.

You pay the vendor directly. Just Booked does not process, hold, escrow or guarantee payments between hosts and vendors, so your agreement and payment are between you and the vendor.

Only vendor subscription plans are paid to Just Booked. See the payments clause in the Terms of Service.

No. Just Booked does not charge hosts to browse, enquire or book, and it does not charge hosts any cancellation fee. You pay only the vendor’s price.

The vendor decides. Each vendor sets its own advance and balance schedule, so agree the amount and due dates in writing before you pay.

Pay only through methods that give you a receipt, and never share your OTP, PIN, CVV or password. Just Booked will never ask for these. Be careful of requests to pay into a personal account or to change the account for a payment.

If you suspect fraud, call 1930 and report it at cybercrime.gov.in, then tell us.

They follow the vendor’s published cancellation policy and the law. Just Booked does not hold your money, so any refund comes from the vendor. Read the policy on the listing before you pay.

If you cannot agree, speak to the vendor first, then raise a complaint. You also keep your rights as a consumer, including the National Consumer Helpline on 1915.

Click “List Your Business” and complete four steps: business details, photos and media, choose a plan, and review and submit. Our team typically reviews new listings within 48 hours.

Start on the list your business page.

Yes. The Basic plan is free and includes a business profile, up to four photos, services and packages, customer enquiries, booking requests and WhatsApp notifications. Paid plans are optional.

Compare vendor plans to see what each adds.

You may be asked for identity proof such as a PAN, business registration or a trade licence, GST registration where it applies to you, proof of your business address with a location pin, and bank account details with a cancelled cheque or passbook page.

If you use Aadhaar as identity proof, upload only a masked copy that shows the last four digits. Details are in the verification clause of the Terms of Service.

Our team typically reviews new listings within 48 hours. Clear, complete and current documents speed this up, and we may contact you if something is missing.

Just Booked has three plans: Basic (free), Featured (₹699 a month plus GST, or ₹559 a month billed yearly) and Premium (₹999). You can upgrade anytime.

• Basic: business profile, up to 4 photos, services and packages, enquiries, booking requests, basic booking management, WhatsApp notifications, reviews and ratings, email support.
• Featured adds: gallery & catalogue, up to 4 photos, custom pricing, advanced booking management, featured listing, a Recommended badge, profile-view and enquiry analytics, online support.
• Premium adds: up to 8 photos, priority listing, homepage exposure, lead management, performance reports, promotional offers, a Premium badge, dedicated and promotional support.

See the full plan comparison.

The Featured plan costs ₹699 a month plus 18% GST (₹825 in total), or ₹559 a month billed yearly at ₹6,708 plus GST (₹7,915 in total). Yearly billing saves 20%.

No. Just Booked does not take a cut of your bookings. Payments go directly from hosts to vendors, and the paid plans are flat subscriptions rather than commission.

Yes. Paid plans are billed in advance, monthly or yearly, and renew automatically until you cancel. Recurring payments use an e-mandate under the Reserve Bank of India’s framework, and your bank notifies you at least 24 hours before each debit.

We will tell you at least 30 days before a price increase takes effect, and you can cancel before it applies.

You can cancel a paid plan at any time from your account settings or by contacting us. Cancellation takes effect at the end of the period you have already paid for, and you keep the plan’s features until then. You can upgrade anytime.

If you move to a plan with lower limits, content over the limit may be hidden but is not deleted just because of the change.

Plan fees are not refundable, except where the law requires, where we have charged you twice or in error, or where we agree otherwise in writing. Cancel before your renewal date to avoid the next charge.

See plans, fees and billing in the Terms of Service.

Click Sign Up, choose “I’m a Host” or “I’m a Vendor”, enter your details and a password, or continue with Google. Vendors also choose their categories and add a WhatsApp number.

Start on the sign up page.

There is no self-service button for this yet. Send a privacy request through the contact form. We may confirm your identity first, we acknowledge requests within 24 hours, and we respond within one month.

We delete what we no longer need, unless the law requires us to keep it.

No. Just Booked does not sell personal data. Your details go to a vendor when you enquire or book, and to service providers who help us run the platform under contract.

You can ask to access, correct or erase your personal data, withdraw consent, and complain about how we handle it. Just Booked follows India’s current IT rules and is preparing for the Digital Personal Data Protection Act, 2023, whose main duties apply from 13 May 2027.

See your rights and choices.

Email justbookedapp@gmail.com for general enquiries or justbookedapp@gmail.com for customer care, call +91 484 400 1234, or use the contact form. Support hours are Monday to Friday 9:00 AM to 7:00 PM and Saturday 10:00 AM to 5:00 PM IST. We are closed on Sundays.

We usually reply within one working day. Complaints and privacy requests sent to our Grievance Officer are acknowledged within 24 hours.

Our Grievance Officer handles complaints about content, accounts, listings and personal data. Their name and contact details are on the contact page, and you can also send a complaint through the contact form.

We acknowledge complaints within 24 hours, and consumer complaints are redressed within one month. If you disagree with our decision on a content complaint, you can appeal to the government’s Grievance Appellate Committee within 30 days.

Vendors submit identity and business documents, and our team reviews each submission manually. We check that the documents appear genuine and match the details on the listing. A Verified badge is shown once a vendor has completed this review.

No. A Verified badge means the documents appeared genuine and consistent with the listing when we reviewed them. It is not a guarantee, certification or endorsement of a vendor’s quality, safety or legality.

Still read reviews, ask for written quotes and check any licence that matters to you.

Reviews can be written only by hosts who have completed an event with that vendor, once for each completed booking. Fake, paid or incentivised reviews are not allowed, and vendors cannot filter who may review them.

We use automated and manual checks, and we may remove or label reviews that break these rules.

Use the contact form and choose “Report a listing, review or user”, including a link to what you are reporting. It reaches our Grievance Officer, who acknowledges complaints within 24 hours.

Call 1930, India’s cyber-fraud helpline, straight away and report it at cybercrime.gov.in. Tell your bank, then tell us so we can act on the vendor. If anyone is in danger, call 112.