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Grievance Officer
If you have a complaint about content on Just Booked, an action on your account, a Listing, or how we handle your personal data, you can write to our Grievance Officer. We publish these details as Indian law requires.
- Grievance Officer
- [Name]
[Designation] - [grievance email address]
- Telephone
- [Landline]
[Mobile] - Address
- [Registered office address]
- Company
- Just Booked Events · CIN [CIN to be inserted]
How complaints are handled
- We acknowledge every complaint within 24 hours.
- We resolve it within the time the law requires. Consumer complaints are redressed within one month.
- If you disagree with our decision on a content complaint, you can appeal to the government’s Grievance Appellate Committee within 30 days.
- Consumers can also call the National Consumer Helpline: 1915 or 1800-11-4000.
The full process is set out in our Terms of Service and Privacy Policy. Sending a complaint through the message form above reaches the same officer.